Frequently Asked Questions
Are the tours suitable for children or families?
Many of our activities are family-friendly, such as cultural walks and street art tours. Age restrictions apply to certain experiences, such as rooftop adventures, for safety reasons. Check the individual tour descriptions for family suitability or reach out to us for tailored recommendations.
What happens if the weather is bad?
While we strive to run tours as planned, certain outdoor activities may be rescheduled or adapted for safety reasons in the event of extreme weather. If cancellation is necessary, we’ll notify you promptly and provide options for rescheduling or a refund.
How can I book a tour, and do I need to book in advance?
Booking is simple through our website. We recommend booking in advance to secure your spot, especially for popular or limited-capacity adventures. Same-day bookings are sometimes available, but it’s best to check availability online or contact us directly.
What is your cancellation policy?
Cancellations made at least 48 hours before the scheduled tour will receive a full refund. For cancellations within 48 hours or no-shows, refunds may not be available. Please review the specific cancellation policy for each activity when booking.